social media customer service

The Power of Social Media Customer Service [INFOGRAPHIC]

  How businesses can use social media to its fullest extent to improve customer relationship management (CRM) It’s the Digital Age and everyone is adapting to keep up! Marketers, PR professionals, and consumers all are changing the way they interact with brands and products, from content marketing to online customer service. In keeping with the...

social media etiquette

How to Master Social Media Etiquette for Business

Best practices for posting and engaging on social media sites like Facebook, Twitter, Instagram and more It’s true what your mother told you — minding your manners is important! It’s just as important over an internet format as it is in real life. It may be even more important due to the...