Efficient management of marketing and sales information flowing from customers to internal team members can impact a customer’s experience and overall satisfaction Consumer dissatisfaction was the biggest culprit behind slumping sales in 2014, reported the American Customer Satisfaction Index, commenting on a third-quarter 0.7 percent decline that brought national customer satisfaction to its lowest...
Businesses large or small need to understand the importance of data protection for business security Sony got an unwanted gift to kick off this year’s holiday season, becoming the victim of a security breach that not only leaked the unreleased Christmas film Annie but also compromised the healthcare and salary data of over 6,800...
Choosing between popular e-commerce payment methods to grow online sales for your small business There are a variety of payment options designed to accommodate e-commerce sites, but is there one superior technology a business should choose based on customer base, size, industry or growth strategy? Here are some of the pros and cons that three...
Small businesses can maximize revenue opportunities by giving customers more ways to pay for goods and services Giving consumers the option to pay with the method they prefer is a simple way to convert more of your interested prospects into customers who, ideally, become frequent buyers. Here’s a look at the factors that contribute to...
Simple and effective ways small businesses can ease the time and cost of bookkeeping You may not have a passion for bookkeeping, but keeping well-organized business books will simplify your operations in nearly every aspect of running and growing your business. Here are some simple but effective ways to keep better business books. Ease payroll...
Tips to simplify the sending and receiving of payments for better client satisfaction and better cash flow The potential benefits of electronic invoicing include lower costs associated with printing, paper, postage and the storage of hard copies. Because electronic invoicing reaches your clients more immediately, there’s also the potential that you’ll receive payment faster....
Business benefits of accepting credit cards for payments and how they can impact your bottom line You may still believe “cash is king,” but studies show that today’s consumers are more profitable to your business if you accept credit cards — despite the processing fees you’ll incur as a result. According to data compiled...
Resources, tips, guides and online software that will get your business finances ready for tax time Having the right finance tools can really help small businesses maximize their bottom line – particularly when it comes to paying taxes. Many small businesses are new at filing self-employed taxes and don’t know where to start. Some...
Ideas to reduce your overhead, increase cash flow, maximize tax returns and get the most out of your small business budgets The National Federation of Independent Business (NFIB) completed a survey of small business owners, which reveals that almost 40 percent said that “economic uncertainty” was their number one concern in their business. While...
How to add staff to support your growing small business – from choosing part-time vs full-time, staff training and providing benefits There are more than 22 million small businesses in the U.S. without any employees on the payroll, according to the U.S. Census Bureau. Many start off as a single owner business without any...